Overview
Thank you for shopping with Maysa Cosmetic! We want you to be completely satisfied with your purchase. If you are not entirely satisfied, we are here to help.
1. Returns
You may return most new, unopened items within 14 days of receiving your order for a full refund. To qualify for a return, the item must be unused, in its original packaging, and in a resaleable condition.
How to Initiate a Return:
- Contact Us: To start the return process, please email our customer service team at [email protected] with your order number and the reason for the return.
- Return Authorization: We will provide you with a Return Authorization (RA) number and further instructions on how to return your item.
- Pack Your Return: Please securely package the item and include your RA number in the package.
2. Non-Returnable Items
Certain items cannot be returned, including:
- Opened or used cosmetic products.
- Gift cards or digital downloads.
3. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method. Please allow 7-10 business days for the refund to appear on your account.
4. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is a result of our error (e.g., wrong item sent).
5. Exchanges
We currently do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order for the desired item.
6. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company, it may take some time before your refund is officially posted.
- If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with a description and photographic evidence. We will provide a replacement or refund based on the situation.
8. Changes to This Policy
We reserve the right to modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated. Your continued use of the Site after any changes signifies your acceptance of the revised policy.
9. Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please contact us:
Maysa Cosmetic
Email: [email protected]
Phone: +44 [Your UK Phone Number]
Website: www.maysacosmetic.com
